Frequently Asked Questions
Everything you need to know about shopping with KAZO TOYS.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure your toy remains in its sealed container to be eligible for a full refund.
Are your materials safe for children?
Absolutely. All KAZO TOYS are made from non-toxic, BPA-free materials and undergo rigorous safety testing to meet international toy safety standards.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes at checkout for a small additional fee to make your gift extra special.